报告题目：Big Data, Integrating Physical and Social Sensingto Enable Smart Services

报告人：Robin Qiu,  Professor of Information Science, Penn State, USA

时间：2016年4月11日（周一） 下午1:30—

地点：旭日楼306室

Part I: The Internet of  Things (IoT) allows objects to be sensed and managed over the networks, which  creates opportunities for more direct integration between the physical world and  computer-based systems. People-centric sensing or social sensing transforms how  we sense the world. Today, social sensing (e.g., mobile apps) complements  physical sensing (e.g., IoT) by substantially extending the horizon we know  about the world in real time. We discuss how we can integrate physical and  social sensing to enable better and smarter services. We use city mobility  services to demonstrate the potential of the proposed integration.  

Part II: Assessing  service quality proves very subjective, varying with objectives, methods, tools,  and areas of assessment in the service sector. Customers’ perception of services  usually plays an essential role in assessing the quality of services. Mining  customers’ opinions in real time becomes a promising approach to the process of  capturing and deciphering customers’ perception of their service experiences. We  first discuss a big data-mediated approach and system that facilitates  capturing, understanding, and evaluation of customers’ perception of provided  services in real time. We will explain a big data based frameworkin support of  data retrieving, aggregations, transformations, and visualizations by focusing  on public ratings and comments from different data sources. An implementation  with smart evaluation services using the US higher education services as an  examplewill be mainly presented.We will also discuss how the proposed approach  can be adopted in enhancing applications used in thepatient-centric healthcare  service community.

Biography

Robin Qiu holds a Ph.D. in  Industrial Engineering and a Ph.D. (minor) in Computer Science both from The  Pennsylvania State University (graduated in 1996), where he is currently Professor of  Information Science. He is the Chair-elect for the Service Science Section of  INFORMS. Qiu  has had over 100 peer-reviewed publications, including 3 books. He is on the  advisory board of Service Science and  serves as an associate editor of IEEE  Transactions on Systems, Man and Cybernetics and IEEE Transactions on Industrial  Informatics, and is on the editorial boards of several other international  journals. He was the Editor-in-Chief of Service Science and the Editor-in-Chief  of International Journal of Services  Operations and Informatics. Qiu was the General Chair of  2010 WASE International Conference on Information  Engineering. He founded and  served as General co-Chair of the 2009  INFORMS International Conference on Service Science. He founded the annual  IEEE International Conference on Service  Operations and Logistics, and Informatics (SOLI) and served as its General  co-Chair from 2005 to 2008. He also co-founded the bi-annual IEEE International Conference on Grey  Systems and Intelligent Service in 2007. He was the chairperson of the 2007 International Conference on  Flexible Automation & Intelligent Manufacturing. He was also the founding chair of the Logistics and  Services Technical Committee, IEEE Intelligent Transportation Systems Society  and the founding chair of Service Science Section of the  INFORMS.Dr. Qiu’s research  interests includeBig Data, Data  Analytics, Smart Service Systems, Service Science, Service Operations and  Management, Information Systems, andManufacturing andSupply Chain Management.